Freshdesk for WooCommerce 1.3.1

WooCommerce Freshdesk, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.

Freshdesk for WooCommerce Plugin Features

• Team inbox
  Track and manage incoming support tickets from multiple channels with one inbox.
• Agent collision detection
  Ensure that multiple agents don’t wind up working on the same ticket by accident.
• SLA management
  Set deadlines for ticket response and resolution based on different business hours or categories.
• Ticket field suggester
  Automatically suggest ticket fields to categorize, prioritize, and route incoming tickets.
• Thank you detector
  Prevent reopening of tickets when customers respond with a thank you.
• Custom ticket status
  Create custom statuses that suit your workflow to identify what stage a ticket is in.
• Scenario automation
  Perform multiple actions on a ticket with a single click by automating repeated actions.
• Canned responses
  Provide quick, consistent responses to common questions by creating preformatted replies.
• Collaborators
  Collaborate with any expert from within or outside your organization to resolve complex issues faster.
• Shared ownership
  Share ownership of tickets with other teams without losing visibility into progress being made on the issue.
• Linked tickets
  Link related tickets together to keep track of widespread issues and deliver consistent responses.
• Parent-child ticketing
  Resolve complex, multistage issues faster by splitting them into smaller child tickets.
• Read more
• Ticket dispatch
  Automatically assign tickets to agents and groups based on keywords, requester or properties.
• Intelligent ticket assignment
  Assign tickets to agents based on their current workload, skill or using the round robin method.
• Time-triggered automation
  Execute maintenance activities on tickets based on the time lapsed since an event happened.
• Event-triggered automation
  Implement one or more actions on specific tickets as soon as an event happens.
• Automatic email notification
  Notify customers and agents automatically about the changes happening in their ticket.
• Omniroute™
  Auto-assigns emails, chats and calls to your agents based on their available bandwidth to support customers faster

Download Freshdesk for WooCommerce Plugin

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